Since our studio move in September of 2023, we unfortunately no longer offer local pick up. But there are some amazing businesses within the Twin Cities that carry our products! See our Stores tab on the footer of our site for a complete list of stores.

Orders normally leave our studio within 1-3 business days and then take an additional 3-5 days to be delivered via USPS. Total wait time from order to delivery is 4-8 business days.

Please be aware that your package may be declared as delivered prematurely. If you receive an email that your order has been delivered, but it has not, please wait at least two business days for it to appear.

HOLIDAY SEASON: Please allow 5-10 business days for processing before your order ships. We are a small 2 person team, so it may take us longer than usual during the holiday rush.

If 8 business days have passed since you placed your order and you purchased Route Package Protection (an automatic shipping insurance add-on), and you think your package has been lost or stolen, please contact us at hello@sustainyourselfshop.com and we will gladly file a claim on your behalf and replace your package. Please see our Store Policy page for more information.

Please be aware that your package may be declared as delivered prematurely. If you receive an email that your order has been delivered, but it has not, please wait at least two business days for it to appear.

As a small business, we are not liable for lost, damaged, or stolen packages if Route Package Protection is removed from your cart. This is our store policy and customers agree to this by placing an order. This statement is also written at checkout.

If you remove Route Package Protection from your cart and choose not to purchase shipping protection, and you think your package may have been lost, damaged, or stolen, contact your local post office to file a claim. The USPS site can also help you file a claim for your missing package. We are not liable if shipping protection is not purchased.

If you haven’t received a shipping notification yet, email us at hello@sustainyourselfshop.com with your order number and the correct address and we’ll update it before it ships.

If your order has already shipped, we’re unable to make changes. If the package is returned to us, we can resend it, but the customer is responsible for additional shipping fees. If the address doesn’t exist, the package will be rerouted back to us and we’ll send you a shipping invoice to reship it.

Due to the nature of our products, we do not accept returns or exchanges. But if you are unsatisfied with your order, please contact us at hello@sustainyourselfshop.com and we can determine an exception.

Our packaging is 100% recycled content and/or 100% recyclable or biodegradable!

Cornstarch Peanuts: biodegradable and water soluble. Sometimes we use repurposed corn peanuts from our materials deliveries and local retailers who have no use for them!

Kraft Paper: made of recycled content and is usually repurposed from our materials deliveries!

Cardboard Boxes: reusable and recyclable

Paper Tape: water activated and completely biodegradable! You can also recycle it adhered to your box. We also use biodegradable Kraft tape to secure Kraft paper wrapped around our products, it is also biodegradable!

Paper Mailers: made of post-consumer materials (padding is made of macerated newsprint) and is curbside recyclable. To compost, but it up into small pieces.

Paper Note Cards: Made of FSC certified post-consumer paper and carbon neutral

At this time, we can only ship to Canada and US territories. We ship at pre-calcualted shipping rates and unfortunately have no control over international shipping prices. International customers assume responsibility for customs fees, duties and taxes required by your country. Please research your country’s guidelines prior to ordering. 

Additionally, some international orders are processed at a postage facility in Carol Stream, Illinois, and your tracking info will say "Delivered" once they receive it. The postage facility will then generate a new international tracking number for your order. If a significant amount of time goes by, please contact us at hello@sustainyourselfshop.com and we will gladly track your package for you!

YES! :) Every package that leaves our studio is automatically carbon neutral. We pay a fee for every order to be offset, and this money funds the Acapa - Bajo Mira y Frontera Forest Conservation Project in Colombia. Learn more here

Our products are priced to reflect the true cost of making them responsibly.

We use:

• Pure, high-quality ingredients (organic, fair trade, and third-party certified whenever possible)
  
• 100% therapeutic-grade essential oils (never synthetic fragrance)
  
• Sustainable packaging (glass, metal, biodegradable tubes and labels)
  
• Ethical sourcing, fair wages, and small-batch production
  

Organic and fair-trade ingredients, organic essential oils, and sustainable packaging cost significantly more than conventional alternatives, but they align with our values and the quality we stand behind. Every price reflects what it takes to make products we feel good about putting into the world. As a small brand with high overhead costs, we aim to price our products are fairly as possible, while ensuring we can keep our business running.

Yes! We offer discounts through our rewards program, The Susty Club (the present icon in the bottom left corner of your screen). Earn points for store credit and $ off your orders. Make sure you’re logged into your account to track and redeem your points.

100 points = $1 in store credit.

Earn points by:

• Signing up (100 points)
  
• Placing orders (1 point per $1 spent)
  
• Writing reviews (100 points each)
  
• Celebrating your birthday (200 points)
  
• Referring a friend (you both get a $5 coupon)
  

Other discounts:

• Orders over $150 receive free shipping
• Lip Balm Seconds are 50% off. These are cosmetically imperfect (oil-stained or damaged) lip balms that work perfectly and help us reduce waste.
• Bar Soap Seconds are 3 bars for the price of 2

Yes! Ingredients that can be found organic, we source organic. Some ingredients we use, such as local beeswax, magnesium hydroxide, and iron oxide, cannot be sourced organic. But we source all of our ingredients responsibly, ethically, and sustainably.

No. We do not support animal cruelty and would never sell a product that was tested on animals. All of our ingredients are natural and sourced pure and unrefined, meaning testing on animals is unnecessary (is it ever?). And we test our finished products on ourselves!

Yes! We use no palm oil in the making of any of our products.

No, but we do recommend you keep them in a dry, cool, and dark place. But if you live in a hot climate and your products turn liquidy, you can keep them in the fridge.

Our Deodorant Cream Sample Pack is available free of charge to orders $100+! Our sample pack must be added to your cart to receive with your order. If your order is below $100, you can add the sample pack to your cart for full price of $16.

Our Sample Pack includes 7 small metal tins of each scent, each with enough deodorant to last a few days. If you would only like to try one scent, we also offer a travel size of each scent that lasts about a month on average.

Currently, we do not offer other product samples on our store.

We accept all major credit cards and PayPal directly through our site.

Not currently. But we hope to sometime in the future!

We do! Please click the ‘contact’ link and fill out the form if you’d like info.

Yes! We don't use any gluten-derived ingredients (wheat, barley, or rye) in any of our products or on any of our equipment in our studio. 

Bees are an essential part of our ecosystem and are crucial when it comes to pollinating 1/3 of all crops we eat today. Unfortunately, bees have entered the endangered species list because of unsustainable bee farming, modern urbanization, and pesticide use. Because of this, it's so important to support sustainable and ethical bee farming that focuses on the growth and health of bee populations by prioritizing a symbiotic relationship. Harvesting honey and beeswax from the hive helps to maintain the health of the colony by preventing disease and pests. That's why we source our beeswax from a local, family-owned beekeeping farm that is helping maintain existing bee populations and supporting the local environment and economy. They value sustainable beekeeping practices and put the bees first by prioritizing their health and happiness.

We use compostable labels made from all-natural and unbleached sugar cane paper with naturally occurring fibers made with compostable adhesive that is vegan and tree-free! All of our labels (excluding circle labels) are hand cut.

All of our products are plastic-free. We use reusable/recyclable glass jars with metal lids, compostable cardboard tubes, and reusable/recyclable aluminum tins to package our products. Our Bulk Lotion Bars are packaged in biodegradable parchment paper with compostable tape and 2 of our compostable labels.

We do! Please visit our Jar Returns page for more info